Terms and conditions

Welcome to ARCKZ . By accessing or using our website www.arckz.in, you agree to abide by the terms and conditions laid out herein. These terms govern your use of our website, any transactions you make with us, and all related services. Please read them carefully before using our site or making a purchase. If you do not agree to these terms, kindly refrain from using the website.

Website Usage

Your use of the ARCKZ website is subject to the following terms:

  • You agree to use the website for lawful purposes only and in a manner that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.
  • You must not misuse the website by knowingly introducing viruses, trojans, or other material which is malicious or technologically harmful.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Intellectual Property Rights

All content available on the website, including but not limited to text, graphics, logos, images, product descriptions, design, layout, and software, is the property of ARCKZ or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

  • You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from ARCKZ.
  • You may download and print content from the website solely for your personal and non-commercial use.

Limitation of Liability

In no event shall ARCKZ be liable for any loss or damage, including but not limited to indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits, arising out of or in connection with the use of this website.

  • While every effort is made to keep the website up and running smoothly, ARCKZ takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Third-Party Links

This website may include links to third-party websites that are not under the control of ARCKZ. We have no control over the nature, content, and availability of those sites.

  • The inclusion of any links does not imply a recommendation or endorsement of the views expressed within them.
  • ARCKZ shall not be responsible for any loss or damage incurred from the use of such external websites.

Reviews, Feedback, and Submissions

We value your feedback and welcome your reviews and suggestions. However, by submitting any content (collectively referred to as "Comments") to ARCKZ:

  • You grant ARCKZ full rights to use, reproduce, modify, adapt, publish, translate, and distribute such content worldwide in any media.
  • You confirm that you own or otherwise control all of the rights to the Comments and that they do not violate any third-party rights.
  • You agree that your Comments will not contain libelous, unlawful, abusive, or obscene material.
  • ARCKZ reserves the right to monitor, edit, or remove any Comments submitted to the website.
  • You may not use a false email address or impersonate any person or entity.
  • You shall remain solely responsible for the content you submit.

Privacy and Personal Information

We are committed to safeguarding your privacy. Any personal information shared with ARCKZ during the use of this website will be handled in accordance with our Privacy Policy. We do not sell or share your personal data with any third party unless required by law.

Orders, Cancellations, and Product Availability

  • All orders are subject to acceptance and availability.
  • Once an order is placed, it cannot be cancelled if the item has already been shipped.
  • In case of unavailability of a product post-order, we will notify you and provide alternatives or process a refund.

Exchange and Returns Policy

At ARCKZ, we do not offer any exchange or return for products once sold. We request our customers to carefully review product details before making a purchase.

Product Sizing and Color Variations

  • Please note that sizes and dimensions mentioned for products are approximate.
  • While we make every effort to display the colors of our products accurately, the actual colors may vary depending on your screen settings.

Shipping and Delivery

Domestic Shipping:

  • We provide free shipping for all orders within India.
  • Orders are processed and shipped through trusted courier partners such as Delhivery, DTDC, and Blue Dart.
  • All shipments are insured and carefully packed. Please inspect your package upon delivery. Do not accept the parcel if it appears tampered.

International Shipping:

  • Customers are responsible for bearing all international shipping charges, custom clearance fees, and applicable duties as per their country's regulations.
  • Once international orders are shipped, they cannot be cancelled or returned under any circumstances.
  • It is recommended to take a video while unboxing the package to support any claims in case of damage or loss.
  • ARCKZ does not carry any liability post customs clearance. All claims for loss/damage must be made directly to the shipping insurer/logistics provider.

Identity Verification:

  • At the time of delivery, the recipient must provide valid government-approved photo ID (e.g., PAN card, Aadhaar card, Passport).
  • If someone else is receiving the order on your behalf, their details must be shared at the time of placing the order.

Change of Address:

  • Shipping address can be modified only before the order is dispatched. For any changes, please contact our customer support immediately.

Force Majeure

ARCKZ shall not be held responsible for any delay or failure in performance due to events outside our reasonable control, including but not limited to natural disasters, war, strikes, government restrictions, transport delays, or other unforeseen circumstances.

Termination

This agreement is effective until terminated by either you or ARCKZ. You may terminate it at any time by discontinuing use of the website.

  • ARCKZ may also terminate this agreement without notice if it determines you have violated any terms herein.
  • Upon termination, all rights granted to you will cease and you must promptly destroy any downloaded or printed content.

Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.

Modification of Terms

ARCKZ reserves the right to revise, modify, or update these terms and conditions at any time without prior notice. By continuing to use the website, you agree to be bound by the revised terms.

Contact Information

For any concerns or queries, please write to us at contactus@arckz.in or reach out to our registered office address: DHRUVA SILVER JEWELLERY ,  1, Raghavaiah Rd, near Somasundaram Ground, T. Nagar, Chennai, Tamil Nadu 600017

Thank you for choosing ARCKZ. We appreciate your trust and look forward to serving you with the finest jewellery experience.