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frequently asked questions

Is it possible to change my shipping address after placing the order?

Until the time your order is ready to be shipped, the shipping address can be changed. Please contact our Customer care for help. For orders that are dispatched, we will be able to reship it to your new address as soon as the consignment is returned back to us.

What's the guarantee that my product will reach safely?

Your jewellery is packed and shipped in durable, tamper-proof packing that ensures the contents remain safe and intact. Your jewellery is fully insured till it reaches your doorstep. Please do not accept any package that has been tampered. In case you find any pilferage, please contact our customer care immediately.

Are the colors of the products shown on the website accurate?

While we have made every effort to display colours of the products as accurately as possible on the website, we cannot guarantee that your monitor or screen display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on our website.

Where is the jewellery made?

We make our jewellery through our network of craftsmen across India, while we source diamonds and gemstones from across the globe.

What are the delivery charges?

Arckz Jewellers provides free shipping within India